FAQs - Normandy Shoes

Frequently Asked Questions
Here to help. Find answers to your questions about orders, shipping, and more.

Ordering & Shopping

  1. Browse and select your desired products
  2. Choose your size and add to cart
  3. Review your cart and proceed to checkout
  4. Enter your shipping information
  5. Choose your payment method
  6. Confirm your order

You'll receive an order confirmation email immediately.

No, you can shop as a guest. However, creating an account offers benefits:

  • Track your orders easily
  • Save your shipping information
  • Get exclusive offers and early access to new collections
  • View your complete order history

After placing your order, you'll receive:

  1. Immediate confirmation email with your order details and number.
  2. Shipping notification when your order is dispatched.
  3. You can also check your order status anytime in "My Account".

If an item is out of stock:

  • Sign up for restock notifications (if available).
  • Contact customer service for alternative recommendations.

Shipping & Delivery

Yes, we deliver to all cities and governorates across Egypt.

Delivery time varies by location:

  • Greater Cairo: 2-3 business days
  • Other Governorates: 3-5 business days
  • Remote Areas: 5-7 business days

Shipping costs vary depending on your location and will be calculated automatically during checkout based on your delivery address. You'll see the exact shipping fee before confirming your order.

You can:

  • Check your order status in "My Account" > "Order History".
  • Contact our customer service for order updates.

Yes, someone must be present at the delivery address to:

  • Receive the order
  • Verify the contents
  • Make payment (if Cash on Delivery)

If you're not available, the courier will contact you to reschedule delivery.

Yes, absolutely! We trust our quality. You can:

  • Open the package in front of the courier.
  • Inspect the product thoroughly.
  • Try it on to ensure it fits.
  • Confirm your complete satisfaction before accepting delivery.

Payment

We accept:

  • Cash on Delivery (COD) for all orders within Egypt
  • Credit and debit cards (Visa, Mastercard, Meeza)
  • Digital wallets (e-wallets)

All transactions are encrypted and secure through our trusted payment gateway.

Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. Your credit card details are never stored on our servers and are processed through secure payment gateways only.

At checkout:

  1. Enter your discount code in the "Discount Code" or "Promo Code" field
  2. Click "Apply"
  3. The discount will be reflected in your order total

Note: Only one discount code can be used per order and cannot be combined with other offers.

Returns & Exchanges

Yes, we accept returns and exchanges within 14 days of delivery, provided:

  • Product is unworn and in original condition
  • Original tags and packaging are intact
  • Original receipt or invoice is included

For complete details, please visit:
Refund & Exchange Policy.

Cancellation: You can cancel your order at any time by contacting customer service.

Modification: Orders can be modified only before shipping.
Once shipped, modifications are not possible.
Please contact us immediately if you need to make changes.

Size & Fit

  • Check our detailed Size Guide
  • Measure your foot length and compare with our chart
  • If between sizes, we recommend sizing up
  • Contact us for personalized sizing advice

Visit any of our 11 branches to try before you buy.

No problem! You can exchange for a different size within 14 days.
The product must be unworn and in original condition.

Product & Quality

Yes, at Normandy Shoes, we use only 100% genuine leather in all our products. Each pair is handcrafted with strict quality standards and comes with a warranty against manufacturing defects.

Since 1999, we've never compromised on quality or craftsmanship.


Yes, all Normandy products come with a warranty against manufacturing defects.

Our warranty covers:

  • Manufacturing defects in materials or workmanship
  • Defective stitching or sole separation
  • Color fading due to manufacturing issues


Not covered:

  • Normal wear and tear
  • Damage from misuse or improper care
  • Alterations made by third parties

If you receive a defective product, we'll replace it or provide a full refund.

To maintain your Normandy shoes:

  • Clean regularly with a soft, dry cloth.
  • Use leather conditioner every 2-3 months.
  • Store in a cool, dry place away from direct sunlight.
  • Use shoe trees to maintain shape.
  • Avoid prolonged exposure to water.

Contact & Branches

We're here to help:

Working Hours: Saturday - Thursday, 10 AM - 06 PM

Or visit any of our 11 branches across Egypt.

We have 11 branches across Egypt in major cities and shopping destinations.
Visit Our Branches to find the nearest branch to you, with full addresses, phone numbers, and working hours.

Technical Support

If you can't add an item:

  • The item may be temporarily out of stock.
  • Try refreshing the page.
  • Clear your browser cache and cookies.
  • Try a different browser or device.
  • Make sure you've selected a size.

If the problem persists, contact us.
  1. Click on "Login/Register" or the account icon at the top right
  2. Select "Create Account"
  3. Fill in your details (name, email, password)
  4. Click "Create Account"
  5. You'll receive a confirmation email — click the link to verify